Tips on communicating with IRCC
Communicating with IRCC
By IRCC’s Case-Specific Enquiry Portal
By phone
Call the IRCC Call Centre (1-888-242-2100), from within Canada only, Monday to Friday, 8am to 4pm local time, except for statutory holidays). To speak to an agent, navigate through the automated messages by pressing 3-4-1-0. Prepare to wait on hold for some time. Try calling early in the morning or use a speakerphone. For your records, write down the date and time you called, the agent’s name, and the exact information they provide.
By email
For temporary resident visas (TRV) submitted from within Canada: CPC-CTD-Ottawa@cic.gc.ca
Include the following information in your email:
Surname: Exactly as it appears on the passport or identity document
Given name(s): Exactly as it appears on the passport or identity document
Date of birth (YYYY-MM-DD)
Country of birth
Client ID Number
Your current status in Canada (e.g. student, worker, visitor, etc.)
The expiration date of your status
Complete address
If your residential address is different from your mailing address, provide both
Telephone number
Type of application: work permit, study permit or visitor record
Approximate date that the application was submitted
Office to which the application was sent (complete address)
If your question is about a technical error:
Describe the information you were looking for
The nature of the problems
Send 2 screenshots of:
The page you are attempting to access
The error message that you receive
IRCC contacts and websites
Phone (from within Canada): 1 888 242 2100
Phone (from outside of Canada): 1 613 944 4000
General questions: question@cic.gc.ca
Technical questions: web-tech-support@cic.gc.ca
Temporary Resident Visas (TRV) submitted from within Canada: CPP-CTP-OTTAWA-TRV-VRT@cic.gc.ca
