Tips on communicating with IRCC

November 23, 2017

Communicating with IRCC

By IRCC’s Case-Specific Enquiry Portal

Enter your case-specific enquiries online.

For help with technical issues, please visit this IRCC page


By phone

Call the IRCC Call Centre (1-888-242-2100), from within Canada only, Monday to Friday, 8am to 4pm local time, except for statutory holidays). To speak to an agent, navigate through the automated messages by pressing 3-4-1-0.

Prepare to wait on hold for some time. Try calling early in the morning or use a speakerphone. For your records, write down the date and time you called, the agent’s name, and the exact information they provide.


By email
  • For temporary resident visas (TRV) submitted from within Canada:

Include the following information in your email:
  • Surname: Exactly as it appears on the passport or identity document

  • Given name(s): Exactly as it appears on the passport or identity document

  • Date of birth (YYYY-MM-DD)

  • Country of birth

  • Client ID Number

  • Your current status in Canada (e.g. student, worker, visitor, etc.)

    • The expiration date of your status

  • Complete address

    • If your residential address is different from your mailing address, provide both

  • Telephone number

  • Type of application: work permit, study permit or visitor record

  • Approximate date that the application was submitted

  • Office to which the application was sent (complete address)


  • If your question is about a technical error:

  1. Describe the information you were looking for

  2. The nature of the problems

  3. Send 2 screenshots of:

    1. The page you are attempting to access

    2. The error message that you receive



IRCC contacts and websites

  • Phone (from within Canada): 1 888 242 2100

  • Phone (from outside of Canada): 1 613 944 4000

  • General questions:

  • Technical questions:

  • Temporary Resident Visas (TRV) submitted from within Canada:










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For more info call Kanwarjit Lall (Member of ICCRC) at 

+1-778-865-3008 or email at:

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